Shipping policy
Shipping Policy – Pebblu Phone™
At Pebblu Phone™, we are committed to providing you with a seamless and efficient shopping experience. We offer FREE Worldwide Shipping on all orders, ensuring that our products reach you, no matter where you are located. Please take a moment to review the details of our shipping policy below.
Order Processing & Shipping Times:
Processing Time: All orders are processed within 1–2 business days. Orders placed after business hours or on weekends will begin processing on the next business day.
Estimated Delivery Time: Once your order has been shipped, the estimated delivery time is between 6–14 business days, depending on your country and location.
Tracking Information: After your order is dispatched, you will receive a tracking number via email. This number can be used to track your order’s progress until it arrives at your specified address.
Shipping Protection
We also offer shipping protection to ensure your order arrives safely. Please note:
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Shipping protection is non-refundable if purchased separately from the checkout workflow.
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It is only available during the checkout process when you select your product.
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If you choose to purchase shipping protection independently via an alternative method, you are fully aware of the purchase, and as such, it is not refundable.
Delivery Times & Factors
While most of our customers receive their orders within the specified 6–14 business days, actual delivery times may vary depending on:
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Your location
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The shipping method selected
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External factors like customs processing or carrier delays
We strive to ensure prompt delivery, but please understand that delays caused by postal services or customs are beyond our control.
Non-Delivery Claims
If a package shows as "delivered" in the tracking system but you have not received it, please follow these steps:
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Check with Neighbors or Management Office: Verify if the package was accepted on your behalf.
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Contact the Local Post Office: Inquire about the delivery status and confirm details.
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Obtain Non-Delivery Certification: If the package is not found, request a certification from your post office as proof of non-receipt.
If you believe the package has been stolen:
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File a Police Report: Submit a report with local authorities.
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Send Us the Documentation: Provide a copy of the police report or certification from the post office to proceed with a claim or resolution.
Once documentation is provided, we will assist you further.
Importance of Shipping Protection
To prevent delays and simplify resolution in cases like non-delivery or theft, we highly recommend purchasing shipping protection at checkout. This provides:
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Instant refund of the item value (excluding the cost of shipping protection)
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No need for further investigation
Please remember, shipping protection is non-refundable, and only the item value will be refunded in the event of a claim.
Contact Us:
If you have any questions about your order, shipping status, or anything else, please contact our customer support team at:
Email: support@pebbluphone.com
We’re here to help every step of the way.